How can we help?

Your order confirmation email contains a tracking link. You can also track your order via Account → Orders or by visiting the Track Order page on our website.

30-day hassle-free returns on all products. Products must be less than 30% used. Contact care@olook.in or initiate a return from Account → Orders.

Standard delivery: 3–5 business days. Express delivery (metro cities): 1–2 business days. Shipping is ₹79 and free on orders above ₹999.

Orders can be cancelled within 2 hours of placement. After that, the order enters processing and cannot be cancelled. Contact us immediately at care@olook.in with your order ID.

Yes. The entire OLOOK range is 100% fragrance-free and perfume-free. We believe fragrance is unnecessary in skincare and can be a common irritant.

Tap the floating button on any page. Answer 3 questions about your skin type, concerns, and lifestyle. Receive a personalised morning and night routine with ingredient explanations.

We currently ship within India only. International shipping is coming soon. To register your interest, email international@olook.in with your country.

Enter your coupon code in the Cart page before proceeding to checkout. Codes are case-insensitive. Only one coupon can be applied per order.