Shipping & Delivery

Free standard shipping on all orders above ₹999. Orders below ₹999: • Standard delivery (3–5 business days): ₹79 • Express delivery (1–2 business days): ₹149 Free shipping applies after discounts and coupons are applied.

• Standard delivery: 3–5 business days after order confirmation • Express delivery: 1–2 business days after order confirmation • Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune): typically delivered in 2–3 days on standard • Remote / rural areas: may take up to 7 business days Business days exclude Sundays and national public holidays.

Orders placed before 12pm on a business day are dispatched the same day. Orders placed after 12pm or on weekends are dispatched the next business day. You will receive a dispatch confirmation with tracking details once your order ships.

Once dispatched, you'll receive an SMS and email with your tracking number and a link to track your order. You can also track your order in your OLOOK account under Orders, or by going to the Track Order page on our website. We partner with Delhivery for last-mile delivery.

All OLOOK orders are packed in recycled, minimal packaging. Products are cushioned with paper-based materials — no plastic bubble wrap. Fragile products are double-boxed. If your order arrives damaged due to packaging failure, please photograph the packaging and contact us — we'll replace the order immediately.

We currently ship within India only. International shipping is coming soon. To register your interest in international delivery, email us at international@olook.in with your country.

If delivery fails due to an incorrect address or nobody being available to receive, our logistics partner will attempt delivery twice more before returning the package to us. We'll contact you to arrange re-delivery (a ₹79 re-delivery charge applies). If you would like to update your delivery address after placing an order, contact us within 2 hours of placing the order.