Returns & Refunds

We want you to love every OLOOK product. If something isn't right, we'll make it right. Our 30-day returns policy is simple, fair, and hassle-free.

You may return a product within 30 days of delivery if: • The product arrived damaged or defective • You received the wrong product • The product caused an unexpected skin reaction (with description of reaction) • You are unsatisfied with the product for any reason (product must be at least 50% unused) Products that are fully used, not in original packaging, or purchased as part of a clearance sale are not eligible for return.

To start a return: 1. Log in to your account and go to Orders 2. Select the order and click "Request return" 3. Select the product and reason 4. We'll arrange a free pickup within 2 business days 5. Once received and inspected, your refund will be processed within 5–7 business days Alternatively, contact us at care@olook.in or WhatsApp +91 99999 99999 with your order ID and return reason.

Approved refunds are processed to your original payment method: • UPI / Net Banking / Debit Card: 5–7 business days • Credit Card: 7–10 business days (depending on your bank) • Wallet / EMI: 3–5 business days • Store credit (if preferred): within 24 hours Shipping charges are refunded only where the return is due to our error (wrong or damaged product).

We currently offer exchanges for: • Wrong size or variant received • Damaged product replaced with same product To request an exchange, contact care@olook.in. We do not offer product-for-product exchanges for personal preference — please initiate a return and place a new order.

Skin reactions can occasionally occur, even with well-formulated products. If you experience a reaction: • Stop using the product immediately • Contact us with a brief description of the reaction • We will issue a full refund without requiring the product to be returned • We may ask for feedback to improve our formulations We take every reported reaction seriously.